Shipping, Returns & Refund Policy

A Note From Society Row

First and foremost, thank you for supporting Society Row! As a newly launched small business, we're incredibly grateful for every order and every customer who chooses to shop with us.

We're currently in the process of building relationships with our suppliers, evaluating product quality, and learning which fulfillment partners provide the best overall experience for our customers.

Because we're still growing and refining our processes, shipping and fulfillment times may vary slightly from product to product. While our typical estimated shipping time is 5–10 business days, some orders may arrive sooner or take a little longer.

Our goal is to continuously improve our selection, shipping efficiency, and overall customer experience as we grow.

We truly appreciate your patience, understanding, and support as we build Society Row into something special. Your trust means the world to us, and we're committed to making your shopping experience better every step of the way! Please review our shipping, return, and refund policies before placing your order.

Order Fulfillment & Shipping

All Society Row products are fulfilled and shipped through trusted third-party suppliers. This allows us to offer a curated selection of products while maintaining quality and variety.

Estimated Shipping Time: Most orders arrive within 5–10 business days.
Order Processing: Processing and fulfillment times may vary depending on the supplier and product availability.
Multiple Shipments: If you order multiple items, they may arrive in separate packages.
Shipping Delays: While we work to ensure timely delivery, shipping times are estimates and may be affected by carrier delays, holidays, or circumstances beyond our control.

Please note that weekends and holidays are not included in business-day shipping estimates.

Returns & Exchanges

We understand that sometimes a purchase may not work out, and we're happy to assist with eligible returns.

7-Day Return Window: Return requests must be submitted within 7 calendar days of receiving your item.
Return Condition: Items must be unworn, unused, unwashed, and in their original condition with tags and packaging intact, when applicable.
Return Authorization: All returns must be approved before items are shipped back. Please do not send items to the original shipping address without receiving return instructions.
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To request a return, please email orders@shopsocietyrow.com within 7 days of delivery. Include your order number, the item you wish to return, and the reason for your request.

Refunds

Once your return has been received and inspected, we will notify you of its approval or denial.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are nonrefundable unless the return is due to an error on our part or otherwise required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at orders@shopsocietyrow.com as soon as possible.

Include your order number, a description of the issue, and photos when available so we can work toward a resolution.

Third-Party Fulfillment Disclosure

Society Row partners with independent third-party suppliers to fulfill and ship customer orders. As a result, packaging, shipping origins, and delivery timelines may vary by product.

All customer service inquiries, return requests, and order concerns should be directed to Society Row rather than the individual supplier.